Calamvale Family Practice
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Patient Support

 

Suggestions & Complaints

We are always striving to improve our service to you and welcome any feedback. 

We address complaints very seriously and appreciate our patients informing us when they are unhappy with any aspect of treatment received at this surgery. Please leave your feedback below, or phone to speak directly with our Practice Manager.

     

    Please complete the form below

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    If you are unhappy with any aspect of the care you receive, please feel free to discuss this with your Doctor or the Practice Manager. If we are unable to resolve the issue, you may wish to contact:
    Health Quality and Complaints Commission
    GPO Box 3089, Brisbane 4001
    h: (07) 3120 5999

    Privacy Policy

    Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times. This practice is bound by the Federal Privacy Act (1988) and National Privacy Principles, and also complies with the Queensland Health Records Act (2001). You may request to view our privacy policy on request.
    Our policy states:
    We need your consent to collect information about you. Why we need to collect your information.
    How your information will be used by us and to whom we may need to disclose it.
    That you may request access to the information we hold about you.
    That you may discuss any concerns you have about how we handle your information.