Phone Number: 07 3272 4533
More Practice Information
Where to find us:
Services available:
Children’s Health & Immunisations
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Children’s Health & Immunisations |
| Skin Mole checks – Skin Cancer Clinic |
Preventative ‘Well Person’ Health Care |
| Asthma & Diabetes Care |
Comprehensive Mature Aged Health Care |
Male and Female Doctors
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Referral to Specialists |
Podiatrist
|
Women’s Health |
Check ups, family planning, Pap smears, pregnancy tests, ECG: heart check, counselling, vaccinations: children and travel, minor surgery: stitching cuts, removal of moles and sunspots, liquid nitrogen freezing therapy for sun spots and warts, nutritional advice, industrial medical advice and consultation, sports medicine, skin checks.
Standard Fees:
The Practice is a private billing practice. Our standard consultaiton fee is $60.00. Bulk Billing may be available for Children under 16 years old & student card holders Health Care Card Holders. Saturdays are private fee only.
Senior Health Care Card Holders DVA Gold Card Holders
DVA White Card Holders (for entitled conditions) Chronic Disease Care Plans
Annual Health Assessments (for patients aged 75 years and over)
Procedures performed within the practice (eg. ECG, Spirometry, Skin biopsies & Skin surgery)
Appointments:
Please ring 3272 4533 for an appointment. Every effort will be made to accommodate your preferred time and GP. Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay or your GP has been called away. Longer consultation times are available, so please ask our receptionists if you require some extra time. If you or a family member requires an interpreter service, please let us know when you make the appointment.
When making an appointment please use the following examples to ask for an appropriate length of consultation to suit your needs:
Standard consultation (10 -15 mins):
One ailment (eg. A cold or new medical problem); or Referral to specialist for a new condition; or Review of a chronic medical problem.
Long Consultation (20 to 30 Mins):
More than one ailment; or first time visit; or Pap smears; or Skin cancer checks; or Well person check; or Life crisis; or Childhood vaccinations; or Travel vaccinations; or Centrelink forms to be completed.
Extended Consultation (over 30 mins):
Insurance medicals; or pre-employment medicals
Demands on the Doctors time within each consultation and the need to see urgent cases as they occur may cause delays. Our Reception Staff will endeavour to inform you of any delay when you arrive. Please phone our Reception before you leave to travel to your appointment if a time delay will inconvenience you.
If you are not able to keep your intended appointment time, please phone our receptionist to arrange another time that is more suitable to your needs. Preferably give at least 24 hours notice so that the appointment time can be offered to another patient. A Cancellation fee of $20.00 may be charged if you fail to attend your appointment without prior notification.
Fees and Billing Arrangements:
Private Fee applies for patients who are not eligible under the Medicare Bulk-billing incentive criteria. Fees are payable at the time of consultation by cash, Bankcard, Mastercard or Visa. The AMA Fee structure forms the basis of our billing policy and is displayed in the reception area of the surgery. If you have any difficulty in paying our fees, please discuss it with us. The Doctor or Staff will advise if other costs may arise from your consultation or treatment (eg. Investigations or specialist fees). All fees include GST where applicable. Counsellor fees are private billing and are generally not claimable through Medicare and Private health cover.
Care Outside Normal Opening Hours Arrangements:
For medical attention outside our normal hours, please call 000 in the event of an emergency or the practice provides 24-hour care for patients in the local community through the Family Care Medical Services, an accredited medical deputising service Please ring 3831 9999.
Home and other visits:
We prefer to examine patients at the surgery where full diagnostic and treatment facilities are accessible. Home visits are available for regular patients of this practice whose condition prevents them from attending the surgery. A Private fee is charged for this service.
Telephone Access:
Incoming telephone calls to the doctors are restricted to matters of medical urgency. GPs in the practice may be contacted during normal surgery hours. If the GP is with a patient, a message will be taken and the reception staff will advise you when it is likely that the GP will return your call. Your call will always be put through to the GP in an emergency.
Pathology tests and investigations:
All incoming pathology and radiology results and specialists letters are reviewed by the Doctors. Please make an appointment to obtain results and to plan further follow-up care. Our reception staff cannot provide a patient with medical results.
Preventative Care and patient recall reminder systems:
We are committed to promoting and providing preventative strategies to protect your health. Where appropriate the Doctors utilise GP Management Plans, Team Care Arrangements, Home Health Assessments and computer-based Reminder Systems to coordinate planned investigations and review appointments.
Reminder System:
Our practice is committed to preventive care. Your doctor will seek your permission to be included on our reminder system. We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care. If you do not wish to be part of this system please let your doctor or reception know.
Referrals and repeat prescriptions:
In the best interests of your health, please make an appointment in anticipation of renewing prescriptions or a referral to a consultant. If you find yourself caught short, a brief ‘fitted-in’ appointment will be arranged.
Transfer of Patient Health Records to another practice:
For medico-legal reasons we are not able to send your original Medical Record to another practice. Upon receipt of a formal request for transfer to another Doctor, we will prepare and send a concise Health Summary along with copies of any relevant results and documents.
Privacy:
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the ten national Privacy Principles available at www.privacy.gov.au/health/index.html. A copy is available at reception.
This Practice has a ‘No Smoking’ Policy:
To comply with current government regulations, smoking is not permitted within the building or within 4 metres of the building entry.